Refund Policy

At Miraya by Shruti, we are committed to customer satisfaction. If you are not happy with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Items must be returned within [X] days of delivery.
Products must be unused, unwashed, and in their original packaging with tags intact.
Refunds are not applicable on sale or discounted items unless they are defective or damaged.

2. Refund Process

To initiate a refund, please contact us at [email/contact details] with your order details and reason for return.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within [X] business days.

3. Non-Refundable Items

4. Late or Missing Refunds

If you haven’t received a refund within the stated period, please check with your bank or payment provider.
If the issue persists, contact us at [email/contact details].

5. Return Shipping

Customers are responsible for return shipping costs unless the product received was incorrect or defective.
We recommend using a trackable shipping service to ensure safe delivery of returns.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.
For any further assistance regarding refunds, feel free to reach out to us at [email/contact details].